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Concurrent Engineering Blog

Why Smart, Connected Products Need Different Problem Solving Approaches

Posted by Emma Rudeck on 22-Apr-2016 13:31:00

IOTValueChain.pngBack in the 1950s, everyone who was engaged in moving goods from one country to another knew there was a crisis. Everyone was fully aware that there was a massive bottleneck in the docks and it was strangling the world economy. The system couldn’t cope. It was under pressure and at breaking point. 


To try and fix the problem, everyone went about trying to fix their own part, in isolation. Essentially, they said: “We have to optimise our own operations”.


So people who ran haulage companies looked for ways to make haulage more efficient. Dock workers brought in all kinds of new technologies like forklifts, to try and improve their operations. The people who ran the ships tried to find ways to make greater efficiencies in freight ships.


They all pursued these kinds of improvements, but nothing had any real impact. Nothing helped to alleviate the strain on the whole system.


Along came Malcolm McClean, who recognised that the issue wasn’t with the different parts of the process. He saw that it wasn’t about trying to make each link in the chain more efficient. He realised it was actually about trying to improve the links between the different parts of the chain.


What he understood was that it was a problem of connectivity that was at the heart of the problem. What he did, then, was reimagine the problem. At every single stage in that process, he rethought these links between the different stages.


So, instead of trying to create operational improvements (in isolation), he looked to make integration improvements.


He recognised that containers needed to be a standard size. He saw that ships needed to be fitted out in the same way, so there was no wastage. He realised that containers needed to be full, otherwise it was dead space.


This approach fundamentally changes the way that production is run, it changes the communications with customers, it changes how you think about new markets. It’s about looking at the bigger problem


We’re not facing the same challenges as industry did back in the 1950s. But with the growth in smart, connected products there are problems emerging and new bottlenecks that are forming, which require a different approach.


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