UK: Technical support is available from 9am - 5.30pm via phone on 0845 026 2033, 24hrs a day via support@concurrent-engineering.co.uk and via our support portal; Concurrent Support Self Service
Ireland: Technical support is available from 9am - 5.30pm via phone on 01 699 3317, 24hrs a day via support@honeycomb.ie and via our support portal; Concurrent Support Self Service
You can access the PTC support Portal via www.ptc.com/en/support. If you are new to the portal and have not accessed it before, you will need your ‘Customer Number’ and your ‘Service Contract Number’ or ‘Sales Order Number’ Give us a call or drop us a mail if you don’t know what your numbers are.
This will give you access to software downloads, License information and support archives. (For new support questions please contact us directly)
You will need to log into the PTC e Support portal to retrieve your Creo Licence. Once logged in, under ‘Popular Tasks’ you will see ‘Manage License’. If you need further help don’t hesitate to contact our support team.
This guide will walk you through moving your licence to a new machine; https://www.ptc.com/en/support/creo-landing If you need further help don’t hesitate to contact our support team.
This guide will walk you through adding new modules to your licence. https://www.ptc.com/en/support/creo-landing If you need further help don’t hesitate to contact our support team.
There are two licence types for Creo product, node lock and floating. Locked restricts the installation of the software to one machine. Floating allows you to install on multiple machines, with a server acting as a licence manager to allow a first come first served licence set up.
You will need to log into the PTC e Support portal to retrieve your Creo Licence. Once logged under ‘Popular Tasks’ you will see ‘Download Software’. If you need further help don’t hesitate to contact our support team.
UK customers: If you would like a trial version of any of the software we offer, please send an email to sales@concurrent-engineering.co.uk listing your requirements. Our managed software appraisals ensure you are choosing the best software for your needs.
Ireland customers: If you would like a trial version of any of the software we offer, please send an email to sales@honeycomb.ie listing your requirements. Our managed software appraisals ensure you are choosing the best software for your needs.
A major release of Creo is released each year, typically around April time. This Annual release adds new functionality and enables compatibility with latest hardware. The latest version of Creo is included with your Subscription and can be downloaded from the PTC website. (See above for Download Instructions)
This matrix will show you the compatibility of Windchill vs Creo version. If you do not see your software listed, please contact our Technical Support.
There are a variety of licence types available to suit your business and user requirements; Base, Advanced and Premium are some of the standard offerings, however licences can be created for specific roles in your organisation. If you would like further information on capabilities of the Windchill software, please get in touch.
Windchill supports most common 3D and 2D CAD packages. If you are thinking about moving to Windchill or thinking about adding a new CAD package be sure to give our tech support a call to check compatibility.
Most android and IOS devices compatible. Including, Microsoft HoloLens, RealWear HMT and Vuzix M300/M400. For full list search - https://support.ptc.com/help/vuforia/studio/en/index.html#page/Studio_Help_Center/common/ViewSupportedReq.html
Vuforia supports a wide range of CAD data file types. Inc. .asm/ .dgn / .igs / .obj / .stp / .sldasm / .fbx / .iam If you do not see the extension you require, please contact us to discuss your requirements.
The AR author can enable the experience to be downloadable for offline use allowing the user to download the experience within the View app.
Thingworx can be expanded on by using a number of different addons. This link https://marketplace.ptc.com will take you to the extensions that are currently available.
Your Thingworx administrator can enable/disable certain functionality depending on your role and required use, contact your administrator for adjustment to permissions. If you experience any issues or need further help, please contact our technical support team.
UK customers: If you are on active subscription you have access to ‘Learn Basic’ Creo Training Catalog (ptc.com) These are a series of 1hr introduction courses. For full instructor lead training contact us on training@concurrent-engineering.co.uk
Ireland customers: If you are on active subscription you have access to ‘Learn Basic’ Creo Training Catalog (ptc.com) These are a series of 1hr introduction courses. For full instructor lead training contact us on training@honeycomb.ie
UK Customers: We offer a variety of training courses to suit your software type and the user ability. Training can be done remotely, at your site or at one of our training centres. To find out more, give us a call or email the training team direct on training@concurrent-engineering.co.uk
Ireland Customers: We offer a variety of training courses to suit your software type and the user ability. Training can be done remotely, at your site or at one of our training centres. To find out more, give us a call or email the training team direct on training@honeycomb.ie
UK Customers: We have a wealth of experience with migrating customers from other CAD systems ensuring you get up and running with PTC products as quickly and smoothly as possible. If you would like to find out more about our software onboarding services or tailored training programs don’t hesitate to get in touch. Training@concurrent-engineering.co.uk
Ireland Customers: We have a wealth of experience with migrating customers from other CAD systems ensuring you get up and running with PTC products as quickly and smoothly as possible. If you would like to find out more about our software onboarding services or tailored training programs don’t hesitate to get in touch. Training@honeycomb.ie
As a guide, when looking at the spec of a CAD machine it is important to understand what type of work you will be undertaking. There are 4 key areas to consider, 1. Processor, 2.Graphics Cards, 3.RAM and 4.Hardrive
Depending on the type of work you do, you may need to spec higher in one area than the another. As a general rule;
Large assembly work/Simulation = More RAM
Rendering = Better Graphics card
To ensure you get the best machine for the type of work you do make sure you get in touch for the latest recommendations.
If you would like a bespoke appraisal of your software usage so you can spec your new hardware to suit your requirements, feel free to get in touch.
