Customer Support

An application support agreement is an essential and valued service that Concurrent Engineering provides to its customers. The systems and solutions we provide are invariably an essential part of a company's business processes, and having the facility to refer to a “team of experts” who can quickly and efficiently resolve an application issue is an invaluable resource. It ensures you continue to move forward realising the full productivity gains and maximising your return on investment.

Web Support provides contracted customers have access to a dedicated website where they can:

• Log Support Calls.
• Progress Support Calls.
• View their Call History.
• Access a FAQ section specific to a call.
• Read Industry News.
• Receive Special Offers.

Try it out for yourself – follow this link to our Web Support Side, and use the username DEMO and password DEMO to log in.

Our support line is open Monday to Friday on 0845 026 2033, with an answering service for out of hours call logging.

If you have a problem with the operation of your software, or if you want to do something a bit special and don’t know how, just pick up the phone and call us. Most problems can be solved on the spot but for the more involved, and for less routine queries we aim to get back to you within two hours, ensuring the maximum amount of productivity possible from your software. In accordance with ISO9000, support calls are logged and dealt with in an efficient and effective manner.

All of our support staff are former engineers who between them have many years served in the industry. Disciplines they have been involved in include aerospace, automotive, general production engineering, and product development as well as a wealth of experience in jig, tool, die, and component design. When you call us there is no computer jargon- We speak your language.