Application Support - Telephone and Web
An application support agreement is an essential and valued service that Concurrent Engineering provides to it’s customers. The systems and solutions we provide are invariably an essential part of a companies business processes, and having the facility to refer to a “team of experts” who can quickly and efficiently resolve an application issue is an invaluable resource. It ensures you continue to move forward realising the full productivity gains and maximising your return on investment.
An application support agreement entitles you to both Telephone and Web Support.
Web Support a new service launched in 2006, where contracted customers have access to a dedicated web-site where they can:-
- Log Support Calls
- Progress Support Call
- View their Call History
- Access a FAQ section specific to a call.
- Read Industry NewsReceive Special Offers.
Try it out for youself – follow this link to our <web-support site>, and use the username DEMO and password DEMO to log-in.