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Concurrent Engineering

Privacy Policy

Website Privacy Policy                                                                  

For the purpose of General Data Protection Regulation (GDPR), Concurrent Engineering Limited, company number 02671990, Vienna House, Bickenhall Lane, Birmingham Business Park, B37 7GN, is the data controller.

Concurrent Engineering Limited understands and respects your privacy. We are committed to the protection of your personal data and will only collect and use personal data in ways that are consistent with your rights. This privacy policy discloses the privacy practice for Concurrent Engineering Limited and www.concurrent-engineering.co.uk.

The data we hold will be:

  • Used lawfully and in a transparent way.
  • Kept accurate and up to date
  • Only kept as long as necessary
  • Collected only for purposes outline in this policy
  • Kept with processes in place to ensure security

 

How is your personal data collected?

We will collect, and process information based on what is provided by you when:

  • Fill out a contact form on our website
  • Request to download information is made on the website
  • Subscribe to our blog
  • Sign up for an evaluation license
  • Correspond with or contact us
  • Use the online support portal to log or track support calls
  • Place and order for any of our products or services
  • Opt-in to receive communications from us

 

What information do we hold about you?

Concurrent Engineering Limited collects and processes personal data in order in conduct business with our customers. The information required to do this is:- your full name, telephone number, email address,  job role. We would also need to collect information relating to your organisation such as:-  company name, registered company address, type of industry you operate within.

We collect this data from you through voluntary communications with you where you may give us your identity, contact and professional data by filling in forms or by corresponding with us by phone or otherwise. 

During your visit to our website we may automatically collect technical data about your equipment, browsing actions and patterns.  We collect this personal data by using cookies and other similar technologies – for more information on the cookies use on this site please follow the link here. These cookies may collect information including your IP address, operating system and browser type. This information does not identify you directly except where setting are configured by the user.

 

How we use your personal data

Information we collect from you may be held and used in the following way:-

  • Processing transactions
  • Improve the support and customer services we provide to you – keeping you informed about product / support enhancements.
  • Fulfil the contract we have entered or are entering with you.
  • Promote our services and personalise your experience with our website by sending you information and promotional material relevant to you
  • Maintain our legitimate interests
  • Comply with a legal or regulatory obligation.
  • To tell you about customer events

If you are a client, then the lawful basis for which we rely on to collect and process your data is typically the performance of our contractual obligations.

We do not rely on consent as a legal basis for processing your personal data other than in relation to sending non-clients direct B2B marketing communications.  You have the right to withdraw consent to marketing at any time by contacting at marketing@concurrent-engineering.co.uk or update your preferences here.

 

Change of purpose

Concurrent Engineering Limited will only use your data for the purposes for which it was collected, unless we reasonably consider it is to be used for another purpose. For example, if you download a trial from the website, we may hold your data under legitimate interest. If you then purchase a product or service from us, the basis changes to a contractual necessity.

 

How is data protected?

Concurrent Engineering Limited will take all reasonable steps to make sure your information is treated securely and in accordance to GDPR Law. Employees who have access to your information do so in order to fulfil a specific job and have all received adequate training to ensure they understand the processes in place to keep your data secure. All information provided to Concurrent Engineering is stored in our password protected Customer Relationship Management System and only information relevant to our business is kept. (name, email, telephone number, company name, address, industry)

 

How we may share the information

All information shared with other Concurrent Engineering systems is only when necessary for contractual purposes, for instance, customer support calls, processing orders and invoicing

We will share your personal data with third parties for the following reason: -

  • To fulfil a job role, employees will have access to the data you have provided
  • In order to provide product and services requested Authorised partners (PTC, Luxion) will need data. You can view their data privacy policies below;
  • With your permission we may share information about you for publicity and marketing purposes online, in print and on social media.
  • Debt collection purposes
  • With any actual or prospective seller or buyer of our business or assets. Information about our customers, held by us will be one of the transferred assets.
  • In order to enforce our agreement in defense of legal claims – this includes sharing information with police other private or public agencies or governmental or representative bodies in accordance with legislation. This also includes public authorities such as finance companies, insurance or other agencies.
  • To protect our rights or those of a third party

We will only disclose information about you to third parties if we are legally obliged to do so or where we need to comply with our contractual obligation to you.

We may also be required to share some personal information as required to comply with the law.

 

Rights of Access and Erasure

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, to provide services to you and satisfy any legal obligations or reporting requirements.

Your rights

It is important that the personal data we hold about you is accurate and current.  Please keep us informed if your personal information changes during your relationship with us.

Under certain circumstances, by law, you have the right to:-

  • Request access to the personal information we hold on you
  • Request correction of the personal data when incorrect, out of date or incomplete.
  • In some circumstances, request erasure of your personal data.
  • Object to direct marketing
  • Object to processing of your personal data. This will not affect processing of you data that has already been carried out
  • Request the restriction of processing of your personal data.
  • Form a complaint with the Information Commissioner’s Office

In limited circumstances, where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent. Once you have withdrawn consent, we will no longer process you data for the purposes you originally agreed to, unless we have a legitimate basis to do so within law.

To exercise your rights please contact the Data Controller Emily Priest in writing or at marketing@concurrent-engineering.co.uk 

You will not have to pay a fee to access your personal information (or to exercise any of the other rights).  However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive.  We may refuse to comply with your request in such circumstances.

We hope that we can resolve any concern you raise about our use of your information.  However, the General Data Protection Regulation (GDPR) gives you the right to lodge a complaint with a supervisory authority.  In the UK this is the Information Commissioner Office (ICO).

 

Changes to this privacy notice

Concurrent Engineering Limited reserve the right to update this Privacy Notice at any time. We will post the changes to this page and would encourage you to review our Privacy Policy to stay informed. If you can have questions about this Privacy Notice, please contact:

Emily Priest, Concurrent Engineering Limited

Email: marketing@concurrent-engineering.co.uk

Post: Vienna House, Bickenhall Lane, Birmingham Business Park, B37 7GN

 

This policy is due to be review May 2020

Concurrent Engineering Privacy Policy / May 2018 / Revision Held in Windchill / v1.0

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