Support Policy Outline
PTC supply information concerning hardware configuration to assist customers in establishing appropriate configurations for the correct running of PTC software programmes. Precise details of any hardware configuration are reliant on the size and total number of models in a working session, as well as any additionally applications operating simultaneously. Considerations also need to be made for the overall size of legacy files, plus the exchange between overall responsiveness and costs.
Specifically, it is preferable for the main memory size to be larger than the minimum system requirements to enhance the performance.
This is particularly true of large-scale assemblies and parts construction, as exchanging space sizes larger than the minimum system requirements could be necessary for large-scale assemblies. Concerns should be addresses between the customer and their hardware supplier.
Certification of Hardware
Please note that PTC only certifies complete configurations, as supplied by a PTC enterprise platform partner. This process does not cover the certification of standalone graphics cards. A full certification is one in which PTC has completely tested the configuration, in line with the present release.