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Concurrent Engineering & Honeycomb Solutions Team Newsletter

1st February 2018

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Introduction & Marketing Update - Emily

Hello Everyone,

Thank you for taking the time to read through our new newsletter.

I feel we do so much good, both individually and companywide. I hope that these updates can give us a platform to focus on the good things, as it can be so easy to focus on when things go wrong.

I want to improve internal communication and (for those of you at our end of year event) get our Concurrent band singing each other’s praises and working in rhythm. The mission of this newsletter is to update you on what’s happening in other areas of the business, sharing important company news and celebrate our successes.

As my marketing role develops, keep an eye on future newsletters to find out more about the new things I will be doing and exciting changes we make in how we market ourselves.

Marketing highlights:

  • I’m working with TSM, our flagship ThingWorx company, on their presentation for LiveWorx. We’re also working on a press releases, a PTC customer success video and various articles for digital publications. Look out for these not only to read / view, but share. I want to do more customer success stories - and may well be coming to you for suggestions of companies we should be approaching!
  • We’re ramping up our webinar programme and rolling out a solid plan to help us reach the right people. It’s great to see already an early success in this area, with our January webinar ‘Introduction to CAD Data Management’ breaking our record for registrations and attendees. Well done to everyone for your efforts! Our next webinar ‘Tips and Tricks is Mathcad’ is on the 21st February  - let’s make it an even greater success.
  • Be aware there are many things to come in the near future including the branded items, more case studies and developments to the company website. I am working to get these up and running as soon as possible and will share these with you in future newsletters.
  • I am also looking to further my marketing knowledge with a dedicated course. I will keep you all updated as I go through. Thank you all for your support so far.

Company Overview – Owen

  • PTC-Patner-Rankings.pngFrom a PTC license point of view we are now in their Q2 and a third of the way through it, obviously we are one month into our new year. Last year was an ok year financially, with growth largely flat in the UK, but the TO in Ireland showed some descent growth at 18%.  Influencing and driving income and managing costs are the two primary things on my to do list for 2018.  Managing costs is critical to our success.

 

  • Last Q was an ok Q as PTC recorded it.  Our number was low by our own standards but sufficient to put us in the top 3 in NER.  That is a good achievement and you can see from the table below how our peers in the UK & Ireland have fared out also.  A lot of encouragement to take from this, on many fronts.  The software number all rolls up to PTC under Concurrent so Honeycomb does not appear on the table.

 

  • Fantastic to get established in the new office notwithstanding some details and items that need to be progressed.  We are working on them and will keep you updated.

 

  • There are some very exciting opportunities developing on the forecast and I can see them having a big impact on 2018.  The PTC figures from across NER are also encouraging however we need to stay conscious on local activities and trends, Brexit being the big one at the moment.

 

  • It is getting more and more difficult to get all of us in one place at the same time so thanks to Emily for this initiative.  Great to get news and details shared.  I am sure Emily has ideas on how we can improve on it.

 

  • Finally, don’t underestimate each and every one of our ability to impact and influence income and costs.  It is not only sales that influence income, each of our actions and reactions to any given interaction with a customer, influences their opinion of us and their likelihood of doing or continuing to do business with us.

 

 

Sales / Presales – Luke & Phil

We may be early on in the quarter or the year, but we have already had some good successes and news from within our presales and sales teams. Keep it up!

  • YKK CAD Data Management close won – This is the first opportunity we have closed won using the Data Management packages the Presales team have developed including a more connected use of project summaries. This opportunity was run by Steve and is the first team sell between himself and Sam with presales support from Andrew and Adrian. Well done to all who worked on this. Let’s see some more come in.

 

  • Presales team is now – Adam, Adrian, Andrew and Phil
    • For technical support Adam and Andrew are you contacts – Adam will be taking on more of the lead activities on CAD through 2018.
    • Business / Process Consulting – mainly PLM and IoT – Adrian and Phil

 

  • Adam has had a good start to his role within the Presales, already assisting on projects while still supporting training activities. Well done Adam, we look forward to seeing how you develop moving forward.

 

  • James has brought on 2 new customers already this month, both within the second week of January. Congratulations to him – let’s see how much we can increase that number by.

 

  • Luke will be attending the Creo 5.0 sales training in Barcelona week comm. 5th Hopefully he will return with plenty of information for the sales guys.
    • Don’t forget we are holding a Creo 5.0 Sneak Peak webinar, 21st March so anything we can learn on the positioning can only help us push attendance to this.

 

  • Out Concurrent / Honeycomb Windchill is now live and being used by our Presales and Services teams. Further information on the expansion to other teams will be released as and when

 

  • Sales team to please be aware, all Presales activities are now being tracked and prioritised via a central spreadsheet. Any of the Presales team are able to check on whether your opportunity is on the tracker.

 

  • FT Technologies project is now starting – you can learn more about this is our FT story, written by Julian.

Services update - Nick

 

 

We’ve had good numbers for training and services delivery in January:
  • Our training team has delivered 27 days of training throughout January, all with good feedback – Well done to everyone involved with the successful delivery of the following courses:
    • Introduction to Windchill
    • CAD Data Management in Windchill
    • Introduction to Creo
    • Update to Creo
    • Advanced Assembly Design
    • Cabling
    • Intro to Creo Illustrate
    • MathCAD

 

  • We have several Windchill projects that are currently being untaken. These are at varying point within the projects. A well done to our services delivery team for keeping on top of these projects and ensuring successful installs.

 

  • Recently Gone Live Projects
    • Enersys
    • De Beers

 

  • Upgrades in Progress
    • Welbilt
    • Finning
    • Sandvik
    • Klas
    • McAlpine

 

  • Consultancy in Progress
    • Triumph
    • Expro
    • SmartFibres
    • TekNek
    • Polaris

 

  • New Windchill Projects in Progress
    • FT Technologies
    • Anaconda
    • Magicard

 

  • Windchill Projects Soon to Start
    • Crux
    • STFC
    • Metryx
    • YKK
    • Meggitt
    • Geo
  • As you all know, John Brigham joined out training delivery team in January and has already successfully delivered his first in-centre training. Well done John!

 

  • Aida joined the Windchill implementation team and have done some excellent work on new Windchill implementations and upgrades proving a great addition to the team.

 

  • Heather has joined the support desk, full time, from January. In the short term, as she will still be running some of the in-centre courses and assisting with training administration duties. Thank you Heather.

 

  • John Osman received some outstanding feedback from CamLock who have described him as: ‘Supportive, informative, courteous and professional and a credit to your business’. It’s always nice to hear unsolicited feedback like this. Well done John.

 

  • Congratulations to Chris, who has successfully completed his Windchill Change and Configuration Management PTC Learning track.

 

  • Our new project methodology is proving successful and we are continually enhancing and developing.

Commercial News - Julian

We spoke about 2017 being a year of great change with new technologies coming at us at great speed.

As is the way with Concurrent Engineering, we have embraced the changes without reservation and ensured that we are front and centre in being recognised as such by PTC. This is our DNA and we do not shy away from the challenge. That said, our approach brings challenges, as we have to relearn right across the business and then ensure that we have the frameworks to deliver to a world class standard. The ongoing transition has been tough and this was reflected in the numbers, as we did not make the progress we had hoped for but we did not have a disaster either. In fact, the last two months of 2017 pulled the numbers round quite successfully. 

This leads me in to thinking bigger and believing that we are capable of elevating our sales expectations and how we position ourselves. We can compete with anyone and we can win.

There is no better example of this than FT Technologies.

 

 

We engaged FT late in 2016 and we were one of ten companies invited to deliver a pitch for one hour.

We were then down selected to five and we received an Invitation To Tender document and a team was assembled to respond. By the time the document had been returned we had input from almost ten people from PTC in the US, PTC locally and the Concurrent team.

We were down selected to three companies and had a further test to deliver a technical piece of work and this was orchestrated by Phil and delivered onsite by Andrew and Theo (PTC). We worked on business and technical detail for some time after this, before being told that we were the only company now engaged.

There were one or two further complications with Inneo appearing on the scene and a demanding team at FT, but through trusting the relationship that we had developed and trusting our own judgment we eventually received a PO for £125k and all at list price.

Because of the commitment to the project and the standard of work throughout, there was no negotiation when it came to agree on the PO. FT were committed to the total cost and we are now defining the project delivery.

 

We can win many more of these through teamwork and trusting our processes.

 

We are capable of putting together the best teams to compete and we are doing the same with our delivery teams. The opportunity we have is real and whilst change will be inevitable, 2018 is the year to move to the next level.

 

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