As we continue to face the unique challenges COVID-19 (coronavirus) presents, we’re doing our best to prioritize the health and safety of our employees, customers and partners. We’re working together on new ways to help our customers stay safe and continue to conduct business as normal.
We’ll continue to update this page with more resources and information for customers and partners as it becomes available. Thank you for your patience and understanding.
Please use the links below to navigate to useful resources:
Technical Help & Advice | Health & Wellbeing | Financial Help & Advice |
Government packages: |
In light of any workforce disruptions, if you have any questions about your licensing configurations while working remotely please contact Support.
While working remotely may not be ideal, use these resources to help you troubleshoot. If you have concerns around license access or other issues, please contact your Concurrent support organization or log a case with PTC eSupport for assistance.
These resources require an eSupport log-in.
Sending data to PTC
Windchill Performance Advisor FAQ
Setup for Remote Connection
Performance and connectivity issues
Setup for Remote Connection
Performance and connectivity issues
Gathering data to send to PTC for troubleshooting
Concurrent Engineering maintains a robust business continuity management program that we review periodically to ensure that we continue to provide uninterrupted services to our customers and partners. Our offices and individual lines of business across each have plans designed specifically to address the nature of various possible impacts to our business operations.
Our business continuity plan addresses workforce availability and workplace locations, technologies and business systems, and critical interdependencies.
PTC remains committed to meeting its service level agreements for its cloud services. They have designed their SaaS applications for maximum availability. They do not expect any disruption to cloud service availability due to the COVID-19 virus at this time. They also have a robust capacity management process to provide cloud service scalability.
PTC’s employee population depth and geographic diversity provide resilience to the continuity of their global business. They are committed to continuing to deliver updates, new releases, as well as meeting our agreements throughout this difficult situation, so that your business can continue to operate as normal.
We will alert you to any important service notifications via your standard account contacts and communication channels. If you have any questions or concerns regarding COVID-19, we request you contact your existing Account Manager that you speak to for routine business communications.